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Personalisation

This page deals with the process of personalising your crystal glassware. All items are hand-cut, sand-blasted or engraved to order so accuracy of details is essential. Most items can be personalised in some form - most easily on the base - but some designs are not customisable (or very difficult) due to the coverage of the design.

Crystal Clear (having no cut design) is ideal for personalising - you have a blank canvas to work with.

Ice, Frozen and Causeway have been specially designed to incorporate a clear space for personalisation.

Riptide, Shimmer and Rings are heavily covered in design so are much more limited - we advise base only.

Rian and Fuscia - are the most difficult to personalise due to heavy coverage of design - we advise base only.

Whilst ALL items CAN be personalised, those which have a heavy coverage of design require additional work will add to the cost and therefore will require a discussion to establish the work required and the cost.


What You Can Do

You can have almost anything added to your crystal by sand blasting and/or hand engraving to make it a truly personal gift.                                                                       Personalisation example: Name only
For example, this can include:
    Names and dates for a special occasion
    Names, Logos and Awards for presentations
    Inspirational Quotations
    Humorous Statements to entertain
    Your own personal message

WHERE can messages be placed on the item?

Normally on a convenient space on the side of the glass or on the base.
Bear in mind that the size of the item and the amount of cutting coverage will determine how much text can be added to it, so think carefully about what you want to say and MINIMISE the number of characters wherever possible. Simple is effective.
    
How do I order my personalisation?

When you are selecting the product you want, click on PERSONALISATION to start the process.

Select the type style you require (Block or Script) - Script (Italicised Calligraphy) or Block (Arial/Helvetica)

Complete the details of your request which will normally include:               Personalisation example: Name, event and symbol

Name(s), Date(s), Message
and any additional information within the 80 character limit (including spaces)
If required, select Logo/Image (don’t forget to UPLOAD your logo/image - preferably in black and white). N.B. Photographs cannot be used for personalisation.
Any other options - e.g. special fonts, specific sizes, etc - are charged as extras.
    
Personalisation for each item will cost £7.00 (GBP) and must be selected at the point of order (Add to Cart)

If your request raises queries, we will initially respond by email to ask for more information and then produce a template for you to check, advise you of any additional cost - most items will cost no more than £7.00 (GBP) per item. An image (line art only) or logo can be added at a cost of £5.00.Specific requests can also be accommodated at additional cost - from £5 per design.

Example: If you require 6 Frozen hiball tumblers with the same Personalisation: Name and Logopersonalisation you will select type style, add your information and     then Add 6 items to the Cart.

If you want 6 Tumblers but only want ONE personalised select ONE   item then Personalisation and then Add To Cart. Then separately,        Add 5 items to the Cart before Checking Out.

When you have added the personalised item to the Shopping Cart you can then go to your basket and Checkout to pay which will activate the production process. Personalisation can add 3 to 5 days to the production time but is usually less than this. If personalising multiple items you will need to add them individually to your basket. If your requirement needs discussion we will email or call using the details


Responsibility for Errors

Most of our items can be customised / personalised to order and, if you choose this option, are non-returnable and non-refundable so please ensure your supplied details are correct. This is YOUR responsibility.

As you will appreciate, there are many opportunities for getting things wrong when personalising crystal products and errors cannot be undone so please double-check any details supplied and always try to get a third person to check again. Uncle Brian may well be very clever but may not appreciate his whisky glass having BRAIN engraved on it! N.B. WE might spot this one, but we cannot be held responsible if this actually gets delivered.
        
Please check all details before placing / approving your order. We will put items into production as soon as possible after receiving your confirmation email. We DO NOT accept approval by telephone but will begin production on receipt of a written (email) confirmation.

Replacements are only available if the item is faulty which is due, on rare occasions, to breakage during the delivery process and therefore covered by the carrier’s insurance.

 

 
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