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HOW TO ORDER YOUR CRYSTAL

1. Browse through the range
If you have come to the site with specific intentions and know what you want to purchase please use the menu across the top of the home page to select your designs, then continue to the next step.
If you haven’t made decisions about the kind of crystal you want please have  a look at our range and consider whether you would prefer modern design or more traditional style. Then decide which actual product(s) you want: tumblers, wine glasses, champagne flutes. Use the menu across the top of the home page to select the various designs

2. Identify which products you would like
Have a look at the larger images - click on the thumbnail image of products you are interested in - and when satisfied, click the ‘Add to Cart’ button. N.B. If you want your item(s) personalised refer to the 'Personalisation' page before continuing.
Add each item to your basket and select the quantity required.
A window pops up giving you the option to ‘Continue Shopping’ (if you want other items) or ‘View cart & checkout’ (if you’re ready to pay).

3. Follow instructions to complete your order
You can edit, change the quantity or remove items in the Checkout area and then ask for an estimate of the delivery cost (based on weight). For small orders this is normally based on a ‘Small Parcel’ rate and for larger orders, on a ‘Large Parcel’ rate, the costs for which can be found on the Post Office website.
When you have made any changes please click the ‘UPDATE SHOPPING CART’ button to see the final cost of your purchase.

Follow the Checkout process, entering your email address and a password to login or select 'Guest' then enter your details for delivery and continue through to payment.

 > Can I cancel or amend my order after I have placed it?
    You have 2 hours from placing your order to cancel it.
    After this time orders cannot be cancelled.
    If you wish to cancel your order please email orders@kbacrystal.com

4. Make payment using PayPal (or your own Credit or Debit Card)
If you don’t have a Paypal account you can register with PayPal FREE. It will take less than five minutes and will require your credit/debit card details and a user name and password. Once set up any future purchases (on this and many other websites) will be a simple click and password process.

If you already have a PayPal account, choose the option to Pay with PayPal and log into your account. From here you will be directed to PayPal to proceed with payment.
 
Why pay with PayPal?
It's safer: We only receive payment for the order, no card information is provided to us directly. PayPal is recognised worldwide as a secure system for making online payments.
It's easier: All you need is an email address and password to pay online. You won’t need to enter your own card details once registered with PayPal.
It's faster: With no need to type in your card details, you can check out in a few clicks.

5. Receive a Confirmation of Order email
Keep this email, which, if a simple purchase, should arrive within two hours, as your order confirmation. If personalisation is involved you will be contacted with any queries and/or confirmation of receipt prior to receiving a proof of the artwork for approval and payment.

> Can I place an order via telephone?
We can discuss your requirements* but we cannot take your order over the phone because you will need to make payment on the website using as described above. Only when this is complete will the order be processed for production.

*Verbal orders, especially where personalisation is involved, are discouraged due to the potential for errors in spellings and dates. Therefore we insist on written information being supplied by email. We will contact you if we have any queries before asking for approval and starting production.

Our opening hours are 9.00am - 5.00pm Monday to Friday.

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EMAILS

IMPORTANT NOTICE:   You will normally receive an email confirming receipt of and subsequent dispatch of your order which is automatically sent from our central system. If you do not receive this within three days of placing your order or, in the case of dispatch, within the normal production time of 14 - 21 days please check the Junk or Spam folder of your email account and if possible ensure OUR email address is not blocked automatically by your email provider. This can be an issue with some email providers especially FREE services such as Hotmail. It is your responsibility to ensure your own email service can receive emails from us as we cannot be held responsible for issues outside of our control. Due to these kinds of potential issues, we advise all customers with a Hotmail account to have a secondary email account in case they experience problems and to provide this when placing an order. For more information on Hotmail issues please search the internet for advice.

 
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